My ITXpert
If your primary computer went ‘down’ – how big of an impact would it have? Could you pay bills? Serve customers? Computers have become a vital part of our daily lives – at home and in business. We often don’t realize it until they’re ‘down’. Like cars, regular maintenance by trained professionals is crucial to keeping your computers secure and running smooth.
NEW! We now can support Windows Servers as well as iPads and iPhones! Mac laptop/desktop support is coming soon! See our My ITXpert Brochure for full details and pricing!
My ITXpert gets you those trained professionals to maintain your computers – all year long. Plenty of IT shops offer ‘annual contracts’ where you pay a fee for a set amount of support – should you need it. But if you don’t need assistance for a while, what do you get? At IT Xpress we want to ensure you get more for your hard earned money. My ITXpert not only gets you professional support when you need it – you also get year round system tuning and maintenance. It allows you to be proactive, not reactive, by having trained IT Xperts maintain your computers.
You’ll see notices like this whenever we improve your PC!
We offer three service levels to fit your needs and budget.
A complete comparison can be seen below.
- My ITXpert Standard: $99/year/PC
- Year round system updates, maintenance, and bootup optimization
- Get a Windows 8 Start Menu – Hide the tiles!
- 1 Hour of Remote Support
- 10% Off in store repairs for covered systems
- My ITXpert Pro: $199/year/PC
- All My ITXpert features plus…
- Rogue Software Monitoring
- Award winning Bitdefender Antivirus Plus (Full Version)
- 2 Hours of Remote Support
- 50% off virus/rootkit removal for covered systems
- My ITXert Premier: $299/year/PC
- All My ITXpert Standard & Pro features plus…
- Award winning Bitdefender Internet Suite (Full version)
- Advanced firewall and anti-spam
- Malwarebytes Professional Anti-Malware (Pro Version)
- Unlimited secure online backup via BackBlaze
- FREE virus/rootkit removal for covered systems
| Refer Friends & Family – Save Even More!Tell your friends! For every person you refer to us that signs up for the annual My ITXpert plan, you’ll save $10 on your next renewal! Refer 5 people? Save $50! Just have them mention your name or email us. |
| My ITXpert Packages | |||
| Move mouse over each item for more information | My ITXpert Standard $99/year/PC |
My ITXpert Professional $199/year/PC |
My ITXpert Premier $299/year/PC |
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| Bitdefender Plus |
Bitdefender Internet Suite |
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| Malwarebytes PRO |
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| Unlimited via BackBlaze |
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| 1 Hour | 2 Hours | 2 Hours | |
| 50% off Virus or Rootkit Removal | FREE Virus or Rootkit Removal | ||
| 10% | 10% | 10% | |
If your computer does something unexpected or you have a question about something that shows up on your screen, hit F8, describe what happened, and click Send. Our Xperts will receive a complete report via email and will answer your question or explain what happened
Our Xperts will routinely review everything that starts up when your computer boots and disable any applications that aren’t needed. We can also delay some applications that are needed, but not immediately so your PC starts faster. Many programs can needlessly add seconds or even minutes to your PC’s boot time. When any application gets added to the ‘Start-Up List’, we’re notified and can review it. This ensures your PC starts up as quickly as possible.
Out of date software can expose your computer to dangerous virus infections. We will routinely check your system and push any new updates to it in the background, keeping your system safe and secure.
Our technicians can execute a number of routine Windows maintenance tasks to keep your system running smoothly.
Any time a program crashes on your computer, our technicians are notified. We can compare the crash ‘signature’ to the PC Genome Database to search for known updates and fixes to prevent future crashes.
Browser toolbars rarely serve any purpose other than monitoring your web browsing so they can send the info back to their maintainers. They take up valuable screen space and can slow your system down. We can disable toolbars and keep your browser running at top speed.
When you install a program, you may often get additional software installed without even realizing it. Our technicians routinely check your system’s software inventory for malicious applications. If any are found, we can contact you and if it is not used, help you remove it.
Some applications will change your default search engine to shady websites that monitor all your search traffic and present you with suspect search results. We monitor this setting and can alert you if your search engine changes to something other than the normal ones like Google, Yahoo, and Bing
Anti-Virus software is the most important decision you can make for your computer. My ITXpert Pro and Premier members receive full featured professional versions of the award winning Bitdefender Anti-Virus software. This package has wonnumerous awardsfor it’s level of threat detection as well asit’s small impact on system performance.
Free anti-virus packages provide basic protection. My ITXpert clients receive a fully paid professional version with advanced anti-virus protection, real-time process monitoring, and more frequent virus definition updates
The SafePay browser is a secure browser that cannot be modified, which can improve the security of your financial information when used for online banking and purchases.
Actively monitors all search results and returned links for possible sources of malware and viruses
Immunizes any Flash Drive from viruses, when they are connected to your computer, so that you never worry again about USBs infecting you or your friends.
Continuously monitors your Internet connections and prevents unauthorized access, even over a Wi-Fi network.
Prevents unwanted spam from reaching your Inbox and monitors for potentially dangerous phishing emails which can lead to virus infectins or bank account/credit card compromise
Anti-virus programs are designed to prevent and remove viruses. But Malware/Spyware can have a big impact on system performance (and your privacy). So My ITXpert Pro clients receive a paid copy of Malwarebytes PRO, the leading malware removal software – configured to ensure it does not interact or conflict with Bitdefender. The combination of Bitdefender and Malwarebytes provides the ultimate tag-team to keep your computer safe and clean.
Malwarebytes monitors every process and stops malicious processes before they even start. The Proactive Protection Module keeps your system safe and secure with advanced heuristic scanning technology.
Windows can sometimes lock files in a manner that they cannot be easily removed. FileAssassin – included with Malwarebytes – makes it easy to remove stubborn locked files
Malwarebytes includes an Anti-Rootkit tool that can be used to scan for the deepest of infections
What if your data was suddenly gone? Hard drives crash. Laptops get stolen. Hackers hold your data for ransom. Backups aren’t critical until you need them. With our unlimited backup service, your data is continually backed up to secure remote servers. All data is encrypted before it leaves your computer and is backed up quietly in the background
When your data is backed up with BackBlaze, four weeks of file history is saved, so if you make changes to a file and want to ‘revert’ to an older version, you can download it from your backup account!
For those times when you need hands on IT support, our Xperts can often help you remotely. Each system covered by a My ITXpert agreement receives 1-2 hours of free remote support. When you need our assistance, we’ll initiate a remote session and once you ‘approve’ it, we can login and help you. We cannot access your system without your express permission each time we connect
We’re so confident in our anti-virus and malware offerings, if your system does get compromised, we’ll clean it for 50% off (Pro) or for FREE (Premier)
Save 10% on parts and labor for all systems covered by a My ITXpert agreement that are repaired or serviced in our retail location
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