My ITXpert Service

Frustrated with your PC? Now you can have your very own IT expert to help keep your PCs up to date, secure, and running smoothly all year long! With the My IT Xpert service, our experts can remotely monitor the health of your PCs, keep them up to date/secure, and heal common application crashes or hangs.

With a current subscription to the My ITXpert Service, our technicians will:

• Search for solutions to ‘frustrations’ reported automatically by your PC, including application crashes or hangs, and install them for you
• Run many routine maintenance tasks like disk defragment, disk cleanup, and others
• Actively monitor the health of your PC hardware (disk usage, internal temperature, battery condition)
• Ensure many common applications are at their latest version for stability and security
• Ensure that Adobe Flash, Adobe Reader, and Oracle Java are up to date – over 90% of virus infections happen via outdated versions of these critical software packages
• Reduce your PC’s boot time by selectively disabling or delaying non-critical start up programs
• Ensure your system has an active firewall, current anti-virus software, and the latest Microsoft Updates and Patches
• Speed up your web browser by disabling unused extensions and add-ons

You also will save 10% on parts AND labor for PC service and repair at our Mebane, NC location for every PC covered by the My ITXpert Service.

With My ITXpert, we take care of your PCs so you can worry less about keeping them running and more about using them to get things done, all for around $10-$12 per month for each system (billed annually or quarterly).

Perfect for Residential and Small Business Computers!

We use Paypal for our service billing and all charges will appear on your statement from ‘PayPal’. While you can pay with Visa/Mastercard/Discover, you must have or create a PayPal account to order this service online. If you would rather not use Paypal, call us at 336-525-5005 and we can setup your service and billing directly with a credit card.

Once you purchase the My ITXpert service, we’ll send you a link to a small software program called Soluto to install on your PC. This program allows our technicians to remotely monitor and upgrade your system and will send crash notifications back to us. All without having to ‘login’ to your machine – we can’t ‘see’ anything on it!

When your system boots, you’ll now see a helpful timer display showing how long it’s taking to boot:

Whenever IT Xpress technicians update your machine, you’ll get a helpful ‘flying’ notification with details about what we did. When applications crash, a crash report is sent to our technicians who can quickly see which applications have been causing you trouble:

By searching the PC Genome database, we can often find solutions to common crashes seen by other Soluto users and fix them for you:

So stop letting your PC frustrate you! It’s meant to make your life easier, and with My ITXpert, it can. Let the technicians at IT Xpress worry about your PC’s health. It’s like having your very own personal IT Xpert!

NOTE: The My ITXpert Service does NOT include general ‘help desk’ support. If you need help with a specific problem, we can remotely assist you with our XpressHelp service using a screen sharing program that you control (additional fees apply). Just call us at 336-525-5005 and we’ll setup a time to assist you if we can’t help you immediately. We also cannot clean viruses off computers remotely with this system. Should your PC get infected, it will need to be brought into our shop for a full cleaning (you’ll get 10% off the cost of cleaning up the virus). While the ITXpert Service can reduce the likelihood of a virus infection by keeping your system and software up to date, infections can still happen due to user error (clicked or installed something by mistake) or recently discovered vulnerabilities.

The My ITXpert Service can be paid for quarterly ($36/3 months) or annually ($129/year) and will rebill automatically. By paying annually, you save $15/year! Each service you purchase is good for a single Windows PC running Windows XP, Vista, or Windows 7.

You can cancel your service at any time and we will not bill you further. Due to upfront licensing costs, we cannot issue prorated refunds. Once you notify us you wish to cancel your service, it will expire at the end of it’s term. If you want to terminate the service before your current service expires, simply uninstall the Soluto software or double click the Soluto icon, hover over ‘Remote Actions’ and click the ‘Break Relationship’ button.

If you have any questions about My ITXpert, don’t hesitate to contact us at sales@itxpress.biz